It’s a good phrase. It’s an important phrase. It’s something we teach our children to say when they need to acknowledge wrongdoing and work to restore a relationship. It’s something many adults need to get better at saying (and meaning) without qualifying with a “but” or an “if.” And that definitely includes me because I’m not very good at admitting when I’m wrong.
But I’m awfully good at saying I’m sorry.
I’m sorry I didn’t know that.
I’m sorry to bother you, but can I ask you a question?
I’m sorry, was that in your way?
And I’ve got a couple of amazing coworkers who are also really good at this kind of apologizing.
I’m sorry I forgot what I was saying.
I’m sorry, that story was really rambling.
Sorry, were you sitting here?
The experts tell us that while we may be innocently attempting to keep peace and avoid conflict, this kind of apologizing can not only damage our careers, but also our self-image. We do not need to apologize for a lack of knowledge, for taking up space, for opening our mouths. We do not need to apologize for existing! We do not need to use apologies as conversation “smoothers,” to cushion whatever blows might befall those around us. We do not need to apologize when a simple “thank you” or “excuse me” will due. We do not need to apologize when what we really need to do is stand firm in our convictions.
So I’ve been joking with my coworkers that I’m going to institute an “apology” jar around the office. Sort of like a swear jar, we’ll each have to put $1 in when we’re caught in an apology.
Or when, like happened a few weeks ago, our boss even asks for an unwarranted apology. My boss (who also happens to be my sweet husband, so that’s an interesting dynamic) was suggesting some phrasing for an email I was sending to his boss, and his wording included an apology. I did not feel the apology was warranted, so instead of saying “I’m sorry that I didn’t know X” I wrote, “I just learned X” and continued with the email. It wasn’t hard to turn that phrase and I was still polite and respectful in my email, without diminishing myself in the process.
And even if I can’t make the general public give me $1 for an unwarranted apology, I’m not going to accept them so easily anymore either. At the Evolving Faith conference I turned around to tell a new friend how much I enjoyed listening to her gorgeous voice sing harmonies in my ear that afternoon. Her response to my gratitude and compliment?! “I’m sorry,” along with a sheepish lowering of her head.
“Nope.” I laughed. “That’s not how this works. That is the wrong answer when someone gives you a compliment. The right answer is: thank you. Let’s try this again.”
And we did.
And this time she smiled, and said, “thank you” instead.
How about you? Are you an over-apologizer? Do you have tips or tricks for those of us trying to break this habit?